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SlesSic Exchange & Refund Policy
Return policy
14-Day Change-of-Mind & 30-Day Issue-Based Support
SlesSic wants every order to feel right. If you need help with a return, exchange, refund, damaged item, wrong item, or lost package, please contact us before sending anything back so our support team can confirm the next step.
Within 14 days after delivery, you may request a return or exchange for personal reasons such as ordering the wrong size, changing your mind, or wanting a different size or color.
The item must be unworn, unwashed, unused, and undamaged.
Original tags, hygiene protection, and packaging must be included.
No stains, perfume, deodorant marks, pet hair, alteration, or signs of wear.
Return shipping is usually the customer's responsibility for change-of-mind requests.
30-day window
Issue-Based Returns & Refunds
Within 30 days after delivery, you may contact SlesSic support if your order has a product or delivery issue. Please include clear photos or other evidence when possible.
Wrong item, size, or color sent by SlesSic.
Damaged, defective, or incomplete item.
Missing item from the package.
Package confirmed lost in transit by the carrier or tracking record.
Limits
Non-Returnable Items
Some items cannot be returned or exchanged because they are no longer suitable for resale or for hygiene reasons.
Items that have been worn, washed, used, damaged, stained, scented, altered, or missing tags.
Items without original packaging or hygiene protection.
Clearance, final sale, or gift card items, unless defective or the wrong item was sent.
Panties, intimate bottoms, and sealed intimate items once opened, tried on, washed, or removed from original packaging, unless defective or the wrong item was sent.
Costs
Return Shipping Responsibility
If SlesSic sent the wrong item or the item arrived damaged or defective, our support team will help with a suitable solution, which may include replacement, exchange, refund, or return instructions.
For change-of-mind returns or exchanges, the customer is usually responsible for return shipping costs and any customs or handling fees. Original shipping fees are not refundable unless the issue was caused by SlesSic.
Include your order number, checkout email, product name, reason, and photos if the item has an issue.
Step 3
Wait for Approval
Our team will review your request and confirm whether return, exchange, replacement, refund, or another solution is available.
Step 4
Follow Instructions
Use the return instructions provided by SlesSic. Unauthorized returns may not be accepted or processed.
Refund Timeline
After a return is approved and received, SlesSic will inspect the item. If it meets the approved return conditions, refunds are usually processed within 3-5 business days after inspection.
After SlesSic issues the refund, your bank or payment provider may need 3-10 business days to post the funds back to your original payment method.
Lost, Delayed, or Delivered Packages
If tracking has not updated for several days, or if the package shows delivered but you cannot find it, please check your mailbox, front door, reception desk, neighbors, and local carrier first.
If the carrier or tracking record confirms the package is lost, contact SlesSic support with your order number so we can review replacement or refund options.
Important Policy Notes
Please do not send items back without SlesSic approval.
Returned items must match the condition approved by support.
We may refuse returns that do not meet the policy conditions.
If applicable local consumer law provides a longer cancellation or return right, SlesSic will follow applicable legal requirements.
Need Help Choosing a Size?
Many exchanges happen because of sizing. Before ordering, please review the SlesSic Size Guide and product measurements on the product page.
If you are between sizes or unsure about fit, contact us before placing your order and we will help you choose.
Yes. Within 14 days after delivery, you may request a change-of-mind return or exchange if the item is unworn, unwashed, unused, undamaged, and includes original tags and packaging. Customer-paid return shipping usually applies.
What issues are covered within 30 days?
Within 30 days after delivery, contact SlesSic if the wrong item, size, or color was sent, if an item is damaged or defective, if an item is missing, or if a package is confirmed lost in transit.
Can I return panties or intimate items?
For hygiene reasons, panties, intimate bottoms, and sealed intimate items cannot be returned or exchanged once opened, tried on, washed, or removed from original packaging, unless the item is defective or the wrong item was sent.
Who pays return shipping?
For change-of-mind returns or exchanges, customers usually pay return shipping and any related customs or handling fees. If SlesSic caused the issue, support will help with an appropriate solution.
When will I receive my refund?
After an approved return is received and inspected, refunds are usually processed within 3-5 business days. Banks and payment providers may need another 3-10 business days to post the refund.
Can I exchange for another size?
You may request a size exchange within 14 days after delivery if the item is eligible, unused, unwashed, unworn, and in original condition with tags and packaging.
What if my item arrives damaged?
Please contact support@slessic.com within 30 days after delivery with your order number and clear photos of the item, package, and issue. SlesSic support will review the case and provide the next step.
What if my package is lost?
If tracking shows the package may be lost or the carrier confirms loss, contact SlesSic support with your order number and tracking information so we can review replacement or refund options.
